Pikes Peak Regional Hospital is please to provide this information to help you understand our billing practices.

We are committed to fulfilling our mission of providing quality care to our patients. To help ensure the success of this commitment, we must be financially responsible. We take a positive and proactive approach to patient billing and collections with the goal of receiving payment for services provided in the most effective, timely, and patient-oriented manner possible.

We also understand that billing and collection for healthcare can be confusing. Please review the following material to assist you in understanding our billing services and to answer any questions you may have in advance.

Your Hospital Bill

As a routine practice, when appropriate, the hospital attempts to collect all known patient expenses upon the patient’s registration. Our initial request for payment will include deductibles, co-pays and co-insurances amounts. However, the amounts of all charges may not be known or available at the time of admission and it is possible that charges may be added to your bill after discharge. Therefore, calculated co-insurance amounts are based on estimated charges. Any overpayment will be promptly refunded.

Free Care and Financial Assistance Programs

Patients with balances due resulting from limited or no insurance coverage may qualify for one of our financial assistance programs.

The hospital uses the federal poverty income guidelines issued by the U.S Department of Health and Human Services to determine a person’s eligibility for discounted fees.  For qualification for our financial assistance programs, please contact our Business Office representative at: 719.687.9999

Processing Your Bill

If you have current insurance coverage, our hospital billing department will bill your insurance company shortly after your visit.

Your insurance company should pay your hospital bill within 60 days or less. We may ask for your help in contacting your insurance company if payment is delayed. There may be times when your insurance company needs additional information from you. Please respond as quickly as possible so payment is not delayed. You will receive further communication from us when the insurance company has paid your claim and a balance is due from you.

If You Do Not Have Insurance

We will bill you shortly after healthcare services have been rendered. This billing is based on information you provided us during your registration process. We will send you an itemized bill showing the individual charges for you’re the healthcare services you received. This bill is due within 30 days of the bill date.

If you are unable to make your payment in full, contact our Business Office representative at 719.687.9999 to make payment arrangements.

Discounts

If you do not have insurance and make payment in full to the hospital within 30 days of the itemized bill date, you are eligible for a discount off charges.

• For your convenience, we accept cash, personal check, debit card, money orders, Visa, MasterCard, Discover Card and American Express.

Physician Billing

Professional services provided to you by a physician or other providers may be billed separately and apart from the fess charged by Pikes Peak Regional Hospital. If you receive a bill from the physician and have a question, please call the telephone number listed on that bill.

Physicians or other providers separately include:

• Your personal physician
• Emergency Department physicians
• Specialty Care physicians
• Radiologists
• Anesthesiologists
• Pathologists

Business Office Service

Pikes Peak Regional Hospital Business Office representatives are available to assist you with any questions regarding your hospital bill: Monday through Friday, 8 a.m. to 5 p.m.